Frequently asked questions

How to change your account information

I'M A CUSTOMER, HOW CAN I UPDATE MY PAYMENT CARD INFORMATION?

Visit https://app.moonclerk.com/portal/5lqwjyehct/signin and you'll be able to create a personalized login to manage your account. 

About your bucket and what you can and cannot put in it

What can I put in my compost bucket? 

If it was edible and it's not meat, bones, fat, or dairy, it goes in. Napkins, flowers, egg shells, and coffee grinds are all welcome at the party in your friendly Crown Town Compost bucket. Please no charcoal, animal/human feces or urine, or excessive amounts of liquids. For a comprehensive list of what can and cannot go in your bucket, please see this list.

Can we use a different bucket for collection?

Yes, absolutely, as long as you empty your materials into our bucket when you put it out for collection

What do I do with my bucket on pickup day?

Place it on your front doorstep the night before your pickup day, we will pick it up between 6am and 7pm on your scheduled day and replace it with a clean bucket. Our pickup window is wide to allow for flexibility in operations to keep costs low and assist in growing the business.

How big is the bucket I get?

3.5 gallons, and fits under most sinks.

Won’t my bucket start to smell?

We do everything possible to minimize smell. Your bucket will be lined with a paper bag to absorb any liquid. Keeping the lid on your bucket when you’re not adding food scraps to it will minimize smell as well. We will swap out your bucket each week with a clean one as well.

Will my neighbors get mad at me for putting a compost bucket outside my house?

We provide a basic black bucket so that it will not be an eyesore for the few hours per week that it is sitting out on your doorstep. We are happy to accommodate any special needs if you would rather have us pick up your bucket from a more hidden spot at your residence.

About potential fees related to pick-up service

What happens if we miss our scheduled collection?

No big deal! Missing a pick-up is fine. We'll pick it up the first time for free so the contents of your bin don't get old. However, after the first time, we'll have to charge $5 to make the extra trip out to pick it up. To ensure you never miss, please put your bucket out the night before your scheduled pickup day.

About our company and the cost of our service

ARE YOU A NON-PROFIT OR A FOR-PROFIT?

We are a for-profit business.

HOW MANY PEOPLE ARE ON YOUR TEAM?

We currently have three co-founders operating the business.

WHAT IS THE COST? IS THE ONLY WAY TO FIND OUT TO DO THE CONTACT FORM?

The cost for a residential subscriber starts at $20/month. Commercial accounts require a cost-free waste audit to determine pricing. Drop-off service at our Saturday morning location starts at $10/month.

About our service areas and how to join or create one

HOW BIG OF AN AREA DO YOU SERVE? WHAT IF I LIVE JUST OUTSIDE THE CITY?

Our service area is ever-changing. If you’re interested in subscribing see if your address falls in our service area here.

CAN MY OFFICE OR BUSINESS START COMPOSTING WITH CROWN TOWN COMPOST?

We would love to see if we’re a fit for your needs. Drop us a line at howdy@crowntowncompost.com or give us a call (704.930.6314) to discuss how we can support you.

I LIVE IN AN APARTMENT, CAN I USE CROWN TOWN COMPOST’S SERVICES?

We do offer apartment service if you apartment has an external-facing door. If you're not sure whether we can service your apartment or not, please provide us your personal contact info along with your apartment complex’s contact information and we will see what we can do! Contact us.

The benefits of composting

WHO WILL THE COMPOST SERVE? WHERE WILL IT BE USED?

We offer subscription options that include returning a set amount of finished compost (soil) back to customers. Our soil is also available for purchase at any time. Just email us at howdy@crowntowncompost.com to place an order. 

WHAT IS YOUR COMPOSTING SYSTEM?

Our customers’ food waste is composted at an industrial facility operated by our commercial composting partner. At community gardens we utilize a variety methods, but prefer to keep it simple. Our commercial composting partner uses a windrow system.

WHY COMPOST?

Composting has two major benefits: it diverts food waste from going to the landfill and it creates a nutrient-rich resource for growing plants. What was just another smelly item in your trash before is transformed into a life-giving powder keg of food for your garden.

HOW DOES COMPOST WORK?

Composting processes vary widely but they all consist of a few basic steps:

  1. Compostable waste is collected separately from other types of waste.
  2. It is broken down by microorganisms.
  3. It sits for a period of time while the decomposition process finishes.

How to get involved

CAN I VOLUNTEER WITH YOU?

Always. Although it may not be directly with us, it will involve composting. This could be at one of our community gardens or another dropsite. We believe getting your hands dirty will bring us closer to solving major issues of our time. Shoot an email to howdy@crowntowncompost.com.

I WORK AT OR ATTEND A LOCAL SCHOOL. CAN WE START COMPOSTING WITH CROWN TOWN COMPOST?

Let’s find a way to make it happen! E-mail us at howdy@crowntowncompost.com or call us at (704.930.6314).